Ellie Mae Encompass: Crashes While Printing Custom Forms, NTDLL or App Compatibility Flag Issue

When Printing Custom Forms in Ellie Mae Encompass you see Form Failure


With Office 2013 or Office 2016, you may suddenly start seeing failures to print custom forms. The fix is very simple.  There are several things to try.  Before you do this, make sure that Adobe Reader is the default PDF viewer, and the App Compatibility flags are not set. Ellie Mae support article 30494 describes the solution to fix your problem.    The solution is to use the Windows Registry Editor (regedit.exe) to remove the registry entries that you see below in the image.   The final step is to open Microsoft Word and change the print layout settings back and forth. Good Luck, if this helps, then leave a comment below!

Delete App Compatibility key


Step 1:

Open Microsoft Word, open a new document in Word, then find the Read Mode and Print Layout buttons in the lower right corner of your Word Document. Press Read Mode, then Press Print Layout.
Press 1, then press 2

Step 2:

Leave Microsoft Word open with a new document open. Print a custom form now. Word will automatically close out.

Conclusion

There are some other things to try.  This other blog entry has more things to try out.  Another fix is to read this too.


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