Shoretel IP Phone Mute Codes
Shoretel Mute CodesBelow are a list of the "Mute" Codes for Shoretel IP Phones. These codes will perform some common Shoretel tasks without physically power cycling the phone. On IP210 and IP230 phones, press the mute button, then enter the code, then press the # key. On the IP655 and newer phones, press the * key, then code, then # key.
Note: If you have a G series shoretel phone such as a IP655 or IP480G and you see the message "no ethernet" on your screen, it usually means that you have connected the phone to a 10/100 network, and these phones do not work on 10/100 networks, only gigabit ethernet will do.
To Clear Cached Values<Mute> + CLEAR (25327) #
To Reset A Phone
<Mute> + RESET (73728) # RESET may also be 73738
To Enter Setup
<Mute> + SETUP (73887) #
View Current Configuration Settings
<Mute> + INFO (4636) #
Ping From Phone
<Mute> + PING (7464) #
Factory Reset A Phone
<Mute> + RRAMOS (772667) # *this will prompt you to enter 1234 as the password before reset.
Press the Mute key followed by DIAG (3424) #