Ellie Mae Encompass - Cannot Initialize MS Word

While Printing Custom Forms It Fails with "Cannot Initialize MS Word"

This Fix Below:


1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs".
2. Next, click the Preview button at the bottom of the Encompass Print window.
3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document).
4. Close Microsoft Word.
5. Change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with borrower data".
6. Click Print.


Additionally:

-Open Regedit

-Back up HKEY_CLASSES_ROOT\TypeLib\{00020905-0000-0000-C000-000000000046}, by right-clicking on it and selecting Export. name and save the KEY in an easy to access location. This will allow you to recover the KEY is anything goes wrong.

-Delete HKEY_CLASSES_ROOT\TypeLib\{00020905-0000-0000-C000-000000000046}, by right clicking on it and selecting Delete

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