Wednesday, May 6, 2015

Shoretel IP Phone Mute Codes

Shoretel Mute Codes

Below are a list of the "Mute" Codes for Shoretel IP Phones.  These codes will perform some common Shoretel tasks without physically power cycling the phone.  On IP210 and IP230 phones, press the mute button, then enter the code, then press the # key. On the IP655 and newer phones, press the * key, then code, then # key.

Note: If you have a G series shoretel phone such as a IP655 or IP480G and you see the message "no ethernet" on your screen, it usually means that you have connected the phone to a 10/100 network, and these phones do not work on 10/100 networks, only gigabit ethernet will do.

To Clear Cached Values<Mute> + CLEAR (25327) #
To Reset A Phone
<Mute> + RESET (73728) #  RESET may also be 73738
To Enter Setup
<Mute> + SETUP (73887) #
View Current Configuration Settings
<Mute> + INFO (4636) #
Ping From Phone
<Mute> + PING (7464) #
Factory Reset A Phone
<Mute> + RRAMOS (772667) #       *this will prompt you to enter 1234 as the password before reset.
Diag Phone
Press the Mute key followed by DIAG (3424) # 

About Eleven Dimensions Technologies

Eleven Dimensions Technologies is a Shoretel dealer, installer and servicer in Southern California.  We sell pre-owned/grey-market parts and software from systems that have been pulled out of service, we also sell pre-owned licences at a discount, we can sell system licences with a matching ethernet card as well as component licenses such as softphone and workgroup supervisor or any other kind of license.  We have retired and obsoleted many systems over the years and replaced with them with cloud hosted voip systems or have bought out shoretel systems from closed out businesses.  We will also help you with system tuning such as voicemail to email, or you can read the instructions below.  Furthermore, we have developed a custom reporting application that will blow the socks off anything that Shoretel or its partners have built.  Don't waste your money on new equipment, when you can get perfectly good refurbished equipment, software and licences at a fraction of the price. See our great story on shoretel history.

Sunday, May 3, 2015

Exchange 2010 Public Folders Will Not Mount

You see this message in the Windows Application Log:
(PID 7644, Thread 26) Task Mount-Database writing error when processing record of index 0. Error: System.InvalidOperationException: Couldn't mount the database that you specified. Specified database: Public Folder Database 1998117930; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionJetErrorMissingLogFile: Unable to mount database. (hr=0x80004005, ec=-528)
 [Database: Public Folder Database 1998117930, Server: Exchange2010.homeslice.net]. ---> Microsoft.Exchange.Cluster.Replay.AmDbActionWrapperException: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionJetErrorMissingLogFile: Unable to mount database. (hr=0x80004005, ec=-528)
 ---> Microsoft.Exchange.Data.Storage.AmOperationFailedException: An Active Manager operation failed. Error: Operation failed with message: MapiExceptionJetErrorMissingLogFile: Unable to mount database. (hr=0x80004005, ec=-528)
 ---> Microsoft.Mapi.MapiExceptionJetErrorMissingLogFile: MapiExceptionJetErrorMissingLogFile: Unable to mount database. (hr=0x80004005, ec=-528)
And find that you cannot mount the public folders anymore. Do'h.  Conclusion is that your public folders are shot, and you need to rebuild them from scratch.  You can try running eseutil to recover them, or you could use eseutil to replay the logs. None of that will work out in the end. My Advice: rebuild them from scratch, by deleteting the .EDB file and the log files, remounting and allowing exchange to create new fresh databases.
My Solution:
– Dismounted the public folder database, if already mounted,
– Renamed/moved its files (ebd+log) - move public folder's .EDB files and .Log files to another folder
– Mount the database, in the exchange console and answer “yes” to the recreate warning.
– Use Stellar Pheonix Exchange Mailbox Recovery to open the former public folder .EDB file, and then convert the contents to .PST file, then finally copy the contents back into public folders using Outlook.