Ellie Mae Encompass: Printer Not Activated, error code -20

When Printing Custom Forms, It Fails To Print with "Printer Not Activated"

While printing custom forms from Encompass, all of a sudden it stops being able to print forms and shows "Printer Not Activated, error code -20" It may have worked fine last week, but now it does not.  The solution is to create a windows registry key as follows.
Printer Not Activated
Printer Not Activated.

Call Stack Error
Windows cannot print due to a problem with the current printer setup

Final Error Dialog
Form Failure Report

The Solution

Create A registry entry as follows using regedit.exe
Windows Registry
use regedit.exe to get this key made

Set the permissions.

That's all it takes.


  1. Quickbooks usually encounter error code 20. It is the Quickbooks printer not activated error. Printer not activated Error Code -20 appears when you try to upgrade Quickbooks to the newer version.
    Deletion of HKey_current-config\software.
    Multiple quickbooks installed in the system.
    Quickbooks is not compatible with the PDF driver.


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