Ellie Mae Encompass and Office 2013, 2016 and 365 - Custom Forms Not Printing

Suddenly, You Cannot Print Custom Forms from Ellie Mae Encompass

This often happens with Microsoft Office 2013 and sometimes Office 2016 or 365

Solution #1: 

1. Open up a new document in Microsoft Word and choose "Mailings" tab at the top of the new document.
2. Then, go to Start Mail Merge and select "Normal Word Document".
3. Close Encompass and Microsoft Word, then log back into Encompass an print a Custom Form.

Solution #2 

1. Open up Microsoft Word and navigate to File then Options.
2. On the General tab, disable (uncheck) the "Open e-mail attachments and other uneditable files in reading view."

Solution #3 

1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs".
2. Next, click the Preview button at the bottom of the Encompass Print window.
3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document).
4. Close Microsoft Word.
5. Change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with borrower data".
6. Click Print.

Additionally, insert the following into the Registry

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass]
"AdobeAPI"="1"
"WordBackgroundPrint"="0"
"UseWordSaveAsPdfAddIn"="1"

Solution #4

Check your Outlook 2013 signature pane or stationary pane. If it fails to open then you have another similar but related issue. fix that first. See our blog story on the failing signature pane issue.