Encompass Form Failure

 

Encompass Form Failure

when printing custom forms, you get this message:

Form Failure

"Form Failure"

The Fix is to:

*These steps need to be performed for each document listed in the Form Failure message.
1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs". 
2. Next, click the Preview button at the bottom of the Encompass Print window. 
3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document). 
4. Close Microsoft Word. 
5. Change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with borrower data". 
6. Click Print.


If this does Not Solve Your Problem

Then you may need to edit your windows registry and add the following keys: using Start Menu, then Run, then enter regedit.exe   -- Please be extra careful with the system registry.

Add the following String entries to this registry path:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ellie Mae\Encompass

WordBackgroundPrint             0
UseWordSaveAsPdfAddIn       1

Do not add this willy nilly to your Encompass clients. These registry entries are only needed for especially troublesome situations such as Office365.

Thanks to:
Alameda Mortgage

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