Ellie Mae Encompass - Top Ten List of Failures and Fixes

 

Here's A List of Our Best Ellie Mae Encompass Issues and Fixes

1) Cannot Print from eFolder Fix #1

The Fix is to make Adobe Reader the Default Adobe PDF application handler in windows, plus open Adobe Acrobat and then Edit -> Preferences then uncheck "enhanced security" and "protected mode at startup" checkboxes. 

2) Printer Not Activated - Error Code -20

See the previous blog entry about this one.

3) Encompass Crashes when you Use Services such as Credit Check or Employment Verification

When you use services that will product a document that is then saved to efolder, you get a application crash.  The issue is often not reproducible. But will happen about 75% of  the time.

Solution: Remove the application compatbility flags in the windows registry that contain reference to Adobe Acrobat

Here's The Solution

Navigate to the following registry locations, using regedit.exe
 
HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers IgnoreFreeLibrary
HKLM\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers IgnoreFreeLibrary
 
Find and delete any value referencing Encompass.exe in this location. (Or SmartClientCache)

Many Thanks

This solution was brought to you by the top Ellie Mae Encompass tech support masters in Orange County California.  Bare Wire Networks Corp employs the best Encompass administrators, and is well known for the top tech support talent.