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  Encompass Form Failure when printing custom forms, you get this message: "Form Failure" The Fix is to: *These steps need to be performed for each document listed in the Form Failure message. 1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs".  2. Next, click the Preview button at the bottom of the Encompass Print window.  3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document).  4. Close Microsoft Word.  5. Change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with borrower data".  6. Click Print. If this does Not Solve Your Problem Then you may need to edit your windows registry and add the following keys: using Start Menu, then Run, then enter regedit.exe   -- Please be extra careful with the syste...

  Here's A List of Our Best Ellie Mae Encompass Issues and Fixes 1) Cannot Print from eFolder Fix #1 The Fix is to make Adobe Reader the Default Adobe PDF application handler in windows, plus open Adobe Acrobat and then Edit -> Preferences then uncheck "enhanced security" and "protected mode at startup" checkboxes.  2) Printer Not Activated - Error Code -20 See the previous blog entry about this one. 3) Encompass Crashes when you Use Services such as Credit Check or Employment Verification When you use services that will product a document that is then saved to efolder, you get a application crash.  The issue is often not reproducible. But will happen about 75% of  the time. Solution: Remove the application compatbility flags in the windows registry that contain reference to Adobe Acrobat Here's The Solution Navigate to the following registry locations, using regedit.exe   HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers IgnoreFre...

When Printing Custom Forms, It Fails To Print with "Printer Not Activated" While printing custom forms from Encompass, all of a sudden it stops being able to print forms and shows "Printer Not Activated, error code -20" It may have worked fine last week, but now it does not.  The solution is to create a windows registry key as follows. Printer Not Activated. Windows cannot print due to a problem with the current printer setup Form Failure Report The Solution Create A registry entry as follows using regedit.exe use regedit.exe to get this key made Set the permissions. That's all it takes. Many Thanks This tech solution was brought to you by the top Ellie Mae / ICE Encompass tech support masters in Orange County, California.  Bare Wire Networks Corp is home to the best Encompass administrators , and is well known for the top tech support talent.    

  Ellie Mae Encompass: Failed to Print to EFolder One of the more recent mysterious failures of Encompass has been a failure to print to the EFolder.  This is usually caused by an errant Windows Update that bodged the EFolder Printer settings.  When using the EFolder, you will see "StartDocPrinter Error = 63" Sometimes you will see this error = 63 Othertimes you will see this error = 63 Other times you will see this error The correct fix is to change the checkbox to EDCPort To Find the Encompass EFolder Properties page, you should type "Printers" in the start menu, then open the printers and devices dialog.  Open the "Encompass EFolder", then "printer properties", then Ports. Then change the checkbox to "EDCPort" Many Thanks This solution was brought to you by the top Ellie Mae Encompass tech support masters in Orange County California.   Bare Wire Networks Corp employs the best Encompass administrators , and is well known for the top t...

While Printing Custom Forms It Fails with "Cannot Initialize MS Word" This Fix Below: When you try to print custom forms from the E-folder, A pop-up appears that says: "The Application cannot initialize Microsoft Word. Please Confirm that MS Word is properly installed before opening custom letters." Good Luck Fixing This While you may have been able to print yesterday, and Microsoft Word is already installed and is working fine.   This is an error that is often impossible to fix, and is usually due to the issues within the registry and Microsoft word, Good Luck! 1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs" . 2. Next, click the Preview button at the bottom of the Encompass Print window. 3. Once Microsoft Word opens up, change the view from Read Mode to Print Layout (lower right corner of the Word document). 4. Cl...

When Printing Custom Forms in Ellie Mae Encompass you see Form Failure With Office 2013 or Office 2016, you may suddenly start seeing failures to print custom forms. The fix is very simple.  There are several things to try.  Before you do this, make sure that Adobe Reader is the default PDF viewer, and the App Compatibility flags are not set. Ellie Mae support article 30494 describes the solution to fix your problem.    The solution is to use the Windows Registry Editor (regedit.exe) to remove the registry entries that you see below in the image.   The final step is to open Microsoft Word and change the print layout settings back and forth. Good Luck, if this helps, then leave a comment below! Delete App Compatibility key Step 1: Open Microsoft Word, open a new document in Word, then find the Read Mode and Print Layout buttons in the lower right corner of your Word Document. Press Read Mode, then Press Print Layout. Press 1, then press 2 ...

Encompass Quits Suddenly When Printing Forms the Second Time Suddenly and without warning the app just quits right after printing a custom form. It usually happens when you print for the second time.   The first time you print the form and show it to your Encompass expert it works fine. Then you try it again after she leaves, then it happens.   The Fix is to edit the windows registry and delete the App Compatibility flags. Another scenario is when you run MAVENT services or pull credit from Informative Research, suddenly Encompass just quits without warning. Fix for Printing when it just quits suddenly or you get kicked off Steps: 1.  open regedit.exe 2.  open key Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers delete the key within this branch. 3. and then open key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers delete any encompass.exe rel...

Encompass Starts Up and Shows a Dialog box with "Error Encountered While Downloading Manifests Encompass Startup Error This error indicates that the application has not downloaded the correct manifests for your Encompass client ID. It usually means that the client ID is incorrect or has a E following the number. Usually the client ID starts with BE and follows by some numbers. For example:  BE12345678 there are usually 8 digits following the BE, If you are not sure, check with your encompass administrator. Don't try to guess it, or you will end up with an even bigger mess. How to Fix Use the remove-uac application to cleanup and scrub the offending manifests and other artifacts. You can find remove uac in c:\SmartClientCache\Apps\Ellie Mae\Encompass remove-uac Remove-uac dialog box After you run this and cleanup all of the files in this folder. You will see most of the files diasspear. Now you should run the app luancher from:   "C:\SmartClien...

Encompass Crashes and Quits While Trying to Print Custom Forms Article Number:  31474 Created On:  Sep 08, 2017 Updated On:  Jun 04, 2019 Details: When attempting to print documents in Encompass the program freezes and the following error is encountered: Encompass Has Stopped Working! Article Details: This error is a commonly related to the current version of Adobe on the machine. Encompass requires a version(s) of  Adobe Acrobat Reader  to be installed for PDF document processing. The Encompass software does not support  Adobe Acrobat  (the paid premium version). Both Adobe Acrobat (paid premium edition) and Adobe Acrobat Reader DC (free version) can exist on the same machine, but Adobe Acrobat Reader DC must be the default program for all PDF documents. How to Fix Check that a version of Adobe Acrobat Reader DC is installed on the machine: - Windows Start menu -> Control Panel -> Programs ->...

Encompass: An Error Occurred. Please Contact the Administrator with the following Edition: Object has been Deleted Software: Encompass Banker Edition Symptom: When attempting to print from Encompass receive an error: Com object with CLSID {68B34268-7559-11D3-BBE5D53DCBD65107} is either not valid or not registered. Sympton: When trying to print/preview custom discslosure documents, you get a message that says the "object does not exist" or "object not found" Cause: The Encompass Printer has either become uninstalled or corrupted. Resolution: Reinstall the Encompass printer using one of the following links: Preferred Method for Windows 7: Encompass Custom Edition SR 1 (.NET 2.0) and above: http://download.elliemae.com/encompass/install/3.0.1/pdfconverter.zip Or: Encompass Custom Edtion Pre SR 1 (.Net 1.1): http://download.elliemae.com/encompass/install/3.0.0/pdfconverter.zip Instructions: unzip the PDFCOnverte...

Ellie Mae Encompass: System.InvalidCastException: Unable to cast object of type System.Int32 While printing custom forms from Encompass. It shows "Preparing Forms" then you get this error message that says "System.InvalidCastException: Unable to cast object of type 'System.Int32' to type 'System.String'. To fix this error, you need to enable the Adobe API with the following registry edits. Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass] "AdobeAPI"="1" "WordBackgroundPrint"="0" "UseWordSaveAsPdfAddIn"="1" Save this to a text file and import or merge it into registry. This is what your registry will look like after your insert the new values.

How to Fix A Broken Encompass Smart Client - 404 Not Found The AppLauncher fails and shows this message:  "Unhandled exception thrown while downloading manifests: the remove server returned an error (404) Not Found."   Well, son, it got that way because you entered the wrong client ID.  Call Forest Lawn, because it's dead, and now you need to bury it. AppLauncher Failure Due to Incorrect Client ID How Does This Happen? While you were installing the Ellie Mae Encompass Smart Client, you entered the wrong client ID, and then it tried to download the configuration from elliemae. Client ID's always start with BE for "Broker Edition" or "Banker Edition".  If you entered the incorrect ID, without the BE prefix, the whole download and configuration process will be completely and permanently screwed up.  It will just blow up and burn with a 404 error. Stick a flower in it, because it's dead. How Can I Fix This? You need to remove all Ellie...

Details: What the value does: Encompass This registry value determines how Encompass hands printing off to Adobe Reader. When set to 1, Encompass uses Adobe's published APIs to send print requests to Adobe Reader. When set to 0, Encompass uses manual methods of sending print requests. Before you begin, make sure you have Adobe DC Reader installed.  The paid and premium versions of Adobe Acrobat DC and Pro are not needed for printing. You must have the free version of Adobe Reader. How to Edit the Windows Registry Value 1. From the Start menu, type "regedit" and open the regedit.exe program. 2. In the registry editor, navigate to one of the following key depending on the bit-ness of your OS: a. For 64-bit OSes, navigate to:   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ellie Mae\Encompass b. For 32-bit OSes, navigate to:   HKEY_LOCAL_MACHINE\SOFTWARE\Ellie Mae\Encompass 1. Right-click on the Encompass key, select New->String Value. 2. Name the String Va...

Suddenly, You Cannot Print Custom Forms from Ellie Mae Encompass This often happens with Microsoft Office 2013 and sometimes Office 2016 or 365 Solution #1:  1. Open up a new document in Microsoft Word and choose "Mailings" tab at the top of the new document. 2. Then, go to Start Mail Merge and select "Normal Word Document". 3. Close Encompass and Microsoft Word, then log back into Encompass an print a Custom Form. Solution #2  1. Open up Microsoft Word and navigate to File then Options. 2. On the General tab, disable (uncheck) the "Open e-mail attachments and other uneditable files in reading view." Solution #3  1. When attempting to print a custom doc in Encompass, change the Options drop down box, located at the bottom right of the Encompass Print window, to "Print forms with field IDs". 2. Next, click the Preview button at the bottom of the Encompass Print window. 3. Once Microsoft Word opens up, change the view from Re...

Encompass pop up dialog says " You have files that need to be attached" You have files that need to be attached Ellie Mae Encompass, Amurika's greatest home loan automation application. Symptoms for this case include logging into Encompass and getting messages that there are Documents that need to be attached, or the Background Attaching dialog box is backed up and there are consecutive failed conversions. It does not matter how many times you try to attach them to the efolder, they will never get uploaded. It will not help to restart your computer or to clear out the UAC cache.  How to fix:  Select No, and they will be deleted permanently.  Or clear out the files manually, as we describe below... Why does this happen? Because your PDF's are scaled too big. They may exceeed the 11x17 page size limit.  They may have been poorman scanned from an IOS device such as iPhone, where your borrower just took a picture of the document, and then converted it t...