Thursday, February 27, 2020

You Get Kicked Out of Encompass When Printing Forms

Encompass Quits Suddenly When Printing Forms the Second Time

Suddenly and without warning the app just quits right after printing a custom form. It usually happens when you print for the second time.  The first time you print the form and show it to your Encompass expert it works fine. Then you try it again after she leaves, then it happens.  The Fix is to edit the windows registry and delete the App Compatibility flags

Fix for Printing when it just quits suddenly

1.  open regedit.exe
2.  open key
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
delete the key within this branch.

3. and then open key
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
delete any encompass.exe related keys within this branch.

Delete This Key and Others Similar to It

Wednesday, February 26, 2020

Intuit Lacerte 19 Fatal Application Error and Exit [ Fixed with Database Rebuild ]

How to Fix Intuit Lacerte Fatal Application Error and Exit by Rebuilding the Database


Recently, Intuit Lacerte 2019 have shown a propensity to suddenly exiting immediately after startup or when switching between modules.  Often the module's database is suspect and switching to it will immediately crash the application with a pop-up dialog that says "EXITING APPLICATION" See the image below.  It is caused by a bug in the application that is triggered by using the e-file utility.  E-File causes database corruption.  There is no need to re-install the application as instructed on the Intuit Pro-Connect community.  The instructions apply to Lacerte 2019, to use with Lacerte 2018, just change all 19 to 18.

It happens to lacerte 2018

and it happens to 2019

How to Fix with CLPACK

Before doing anything at all to your Lacerte module's database files, you must make a backup of the database.  Use WinRar or Winzip to make an archive of the whole directory.   Furthermore, you need to tell all users to exit from Lacerte.  You will need to use CLPACK rebuild the suspect module's database files. Each module has a database of files. On your server, you will have a folder DRIVE:\Lacerte\19tax\XData where the X is I for individual, P for partnership, C for corporate.  For example you may have:  V:\Lacerte\19tax\IData for your indivivual module's files. Use the Lacerte Database Repair Utility, on a client computer, which is located in c:\Lacerte\19Tax\ and is called 19clpack.exe

Step 1: Find CLPACK in c:\Lacerte\19Tax\  called 19clpack.exe,

Step 2: Run it, by double-click, then fill in the datapath

Step 3: In CLPack, select a tax type that is suspect, then fill in the correct datapath to the database
Step 4: Choose "Reindex/Repair" + Start, then wait until completion. then "Reindex Calendar"

Step 5: Verify that "no Errors detected" appears in the messages

Optional Step 6:  Reset the Client Grid
this will fix issues with switching betwen modules

Edit the Lacerte 2019 short cut from your local desktop, (right click, then properties)
C:\Lacerte\19tax\w19tax.exe CLGRID
Save it, then double-click on the icon
finally delete all URN files from share drive server folder and
local c:\lacerte folder

Tuesday, February 4, 2020

Ellie Mae Encompass: Error encountered while downloading manifests [how to fix]

Encompass Starts Up and Shows a Dialog box with "Error Encountered While Downloading Manifests

Encompass Startup Error

This error indicates that the application has not downloaded the correct manifests for your Encompass client ID. It usually means that the client ID is incorrect or has a E following the number. Usually the client ID starts with BE and follows by some numbers. For example:  BE12345678 there are usually 8 digits following the BE, If you are not sure, check with your encompass administrator. Don't try to guess it, or you will end up with an even bigger mess.

How to Fix

Use the remove-uac application to cleanup and scrub the offending manifests and other artifacts. You can find remove uac in c:\SmartClientCache\Apps\Ellie Mae\Encompass

Remove-uac dialog box
After you run this and cleanup all of the files in this folder. You will see most of the files diasspear. Now you should run the app luancher from:  "C:\SmartClientCache\Apps\Ellie Mae\Encompass\AppLauncher.exe"

Enter the correct client ID, and then run it to download all of the correct manifests.

Hire An Encompass Pro Today

Are you still googling around for solutions to your Ellie Mae Encompass problems?  Are you ready for URLA?  How is your compliance management? How is your underwriting and loan processing operations keeping up with Encompass? Do you still run Encompass on Windows 7 and need to upgrade before January? Consider hiring Encompass experts and leave all your software worries to them.  Check out our services that we offer in Southern California and beyond.  Our hourly rates are quite low by industry standards.  In the range of $95 to $125/hour depending upon complexity. Eleven Dimensions Technologies offers onsite support and remote support for Ellie Mae's flagship product.  Call our small business services department at (949)371-5079