Showing posts from September, 2020

Ellie Mae Encompass - Top Ten List of Failures and Fixes

  Here's A List of Our Best Ellie Mae Encompass Issues and Fixes 1) Cannot Print from eFolder Fix #1 The Fix is to make Adobe Reader the Default Adobe PDF application handler in windows, plus open Adobe Acrobat and then Edit -> Preferences then uncheck "enhanced security" and "protected mode at startup" checkboxes.  2) Printer Not Activated - Error Code -20 See the previous blog entry about this one. 3) Encompass Crashes when you Use Services such as Credit Check or Employment Verification When you use services that will product a document that is then saved to efolder, you get a application crash.  The issue is often not reproducible. But will happen about 75% of  the time. Solution: Remove the application compatbility flags in the windows registry that contain reference to Adobe Acrobat Here's The Solution Navigate to the following registry locations, using regedit.exe   HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers IgnoreFre

Ellie Mae Encompass: Printer Not Activated, error code -20

When Printing Custom Forms, It Fails To Print with "Printer Not Activated" While printing custom forms from Encompass, all of a sudden it stops being able to print forms and shows "Printer Not Activated, error code -20" It may have worked fine last week, but now it does not.  The solution is to create a windows registry key as follows. Printer Not Activated. Windows cannot print due to a problem with the current printer setup Form Failure Report The Solution Create A registry entry as follows using regedit.exe use regedit.exe to get this key made Set the permissions. That's all it takes.