Sunday, November 24, 2019

You Entered the Wrong Client ID into Encompass and Now It Just Blows Up! - [How to Fix It]

How to Fix A Broken Encompass Smart Client With the Wrong Client ID

The AppLauncher fails and shows this message:  "Unhandled exception thrown while downloading manifests: the remove server returned an error (404) Not Found."  Well, son, it got that way because you entered the wrong client ID.  Call Forest Lawn, because it's dead, and now you need to bury it.
AppLauncher Failure Due to Incorrect Client ID

How Does This Happen?

While you were installing the Ellie Mae Encompass Smart Client, you entered the wrong client ID, and then it tried to download the configuration from elliemae.  Suppose you entered a junk number, the whole download and configuration process is completely screwed up.  Now it just blows up. Stick a flower in it, because it's dead.

How Can I Fix This?

You need to remove all Ellie Mae components from your computer using the "Add & Remove" programs menu from the windows control panel, SmartClient, eFolder, and Document Printer - from the "Programs and Features" menu of Control Panel plus you need to remove the SmartClient Cache Folder from C:\SmartClientCache remove the entire folder. Remove Registry Entries from: HKLM\Software\WOW6432Node\Ellie Mae\SmartClient\
C:|SmartClientCache|Apps|Ellie Mae|Encompass|AppLauncher.exe
See the screenshot below. Just delete the entire folder and all of its entries.
Do remove the entire Ellie Mae folder from WOW6432 in the registry.
Then remove the local user's configuration folders:
C:\Users\<username>\AppData\LocalLow\Apps\Ellie Mae
C:\Users\<username>\AppData\Local\Encompass Installation
Then Remove this folder, and then empty the trash, so it does not come back.

Remove All of These Items first

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