Shoretel Director - Locked Out Until Full License Compliance Has Been Restored. Get Back In!
Suddenly Without Warning You Are Locked Out of Shoretel Director
You or your phone system administrator has made a change that violated your licensing, such as added softphones or granted some user Workgroup Supervisor roles. And 45 days went by and nobody noticed the red warning banner. Now you are locked out for good. That's real cute, thanks guys. You need to call Shoretel TAC to unlock it. You may even need to call your "partner" Grrrr.... Unfortunately, the only fix is to add more licences to come into compliance again. Furthermore, you may have to pay for another compliance token. Fortunately, there IS another way to weasel your way back into Shoretel Director so you can comply with the licencing. Our method of weaseling back in is to edit the MainFrame.asp front end director landing page. First step is to use RDP to logon to the console of your HQ server. In this excercise, we will show you how to do this with Shoretel 14.2 (build 19.82) This method will work with Shoretel versions below 15. With newer versions of Shoretel Connect and Mitel Connect, the method is similar but the ASP files are long gone, and you will have to edit the NGINX files instead. Come back later and we will figure that out too.
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| Locked Out of Shoretel Director |
To unlock it, you need to find the shoretel director landing page html file.
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| Find and edit the landing page |
Now you need to edit the MainFrame.asp code to comment out the locking section
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| Comment Out these lines and save the file |
Edit the page and save the changes. Now open Director in Internet Explorer and you will find that you are able to make changes to the configuration again.
Once you are in compliance again, undo the changes to MainFrame.asp.
Update for Mitel Connect Versions 21.82, and 21.87 and Beyond
The next generation of Shoretel (21.82) and Mitel (21.87) Connect are completely new and re-engineered around a new NGINX and "Ruby on Rails" web framework. The Ruby back-end code indicates the presence of many backdoor, testing and development hacks that were left behind. In my opinion the entire web framework is a hack. It is a hacked-up mess of Ruby, mysql, and web technologies. The license_helper.rb file is a particularly interesting ruby module that could be the key to unlocking locked up servers.
See our other Shoretel related blog entries using this link. If this post helped you out in some way or you would like to add your two cents worth, please leave us a comment.
This is awesome, but we're on the newer version with Mitel. Any updated blog for editing the NGNIX files?
ReplyDeleteCan you tell me your version number please?
DeleteUnfortunately, none of my Mitel Connect servers have been locked out, so I have not been able to see it in action to develop a remedy. If you know of one please send me a private message so I can share a screen with you. -- mike
DeleteI'm on version 21.90.9743.0. Is there a way to edit the users via mySQL to disable mobility licenses to get us back into compliance?
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thank you. this worked well for me.
ReplyDeleteNo problem, Sir.
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ReplyDeleteThanks for sharing information. For a unique system management control experience, your ShoreTel Director provides a single management interface for voice and collaboration applications across all of your locations.
ReplyDeleteThanks Mike, great article. This is for an older server we upgraded from 19.35.xxx to 19.50.1000.0. We had a legit server and went thru all the "Now" button, submit, etc . . ." and each time we login we still get that window. Does this method remove the 45 days so that we run fine? I am certain this is in compliance. We do not have a contract any longer so no way of contacting Support.
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Hello, I have a PBX build on 22.20.2300.0 that is in director lockout. Do you have any further advice or developments on skirting the unlock fee? Ideally, I'd like to add the proper licensing to get back in compliance without going through an unlock.
ReplyDelete